Managing your Ouraan Subscription

Managing your Ouraan Subscription

All Ouraan active members have access to make adjustments to their subscription in the Manage Subscription page. This page can be seen by all subscribers by going to the My Account section of the store and selecting My Subscription. This article will explain in detail all of the changes that you can make to your active subscription, as well as steps that can be followed to make those changes. 

Note: Placing an order does not automatically create an account. To manage your subscription, create an account using the email that you used for your order by clicking on the Account Management icon on the top right corner of the home page. 

A. Change Next Upcoming Order Date in Manage Subscriptions Page

To change the next order date in the Manage Subscription page, please follow these steps:

1. From the storefront, select the Account Management icon.
2. Log in to the account that has the active subscription. 
3. Select Manage Subscription.
4. Under Active subscriptions, select Edit future orders under the product that you would like to adjust the order date for.

            5. Select the order text and choose a desired order date.
           6. Select Update all future orders based on selected date or Pause future orders (Optional).

B. Cancel an Existing Subscription in the Manage Subscriptions Page

To cancel an existing subscription within the Manage Subscription page, please follow these steps:

1. From your storefront, select the Account Management icon.
2. Log in to the account that has the active subscription.
3. Select the Manage Subscription text.
4. Select Show details under the subscription that needs to be cancelled.
5. Select Cancel Subscription three times.
6. Choose a cancellation reason.

     7. Select Confirm 

C. Reactivate a Subscription

To reactivate a subscription, this can be done on the Manage Subscriptions page by selecting View Inactive Subscriptions at the bottom of the page, then selecting Reactivate Subscription > Yes, Reactivate Subscription under the subscription that you would like to reactivate.

 D. Update Shipping Address

To update the shipping address of an existing subscription, please follow these steps:

1. From your storefront, select the Account Management icon.
2. Log in to the account that has the active subscription.
3. Select the Manage Subscription text.
4. Select Show details under the subscription you would like to update the shipping address for.
5. Select Edit next to "Address and shipping information".